Sage Gardens and Landscapes, South London & Surrey

Privacy Policy

The policy: 

This privacy policy notice is for this website, www.sagegardensandlandscapes.co.uk and served by:

Sage Gardens and Landscapes Limited,
88 Chestnut Avenue, Coney Hall,
Bromley BR4 9EX

Tel: 0345 0537076
Email: info@sagegardensandlandscapes.co.uk
Company Number: 10988157
VAT Number: 226471806

This policy governs the privacy of those who use this website.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.  This policy is effective as of 24th May 2018.

Policy key definitions:

“I”, “our”, “us”, or “we” refer to the business, Sage Gardens and Landscapes Limited
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the General Data Protection Regulation (GDPR) we control and / or process any personal information about you electronically using the following lawful bases.

What personal information do we collect?

The data we collect depends on the capacity in which we process your data. Sage Gardens and Landscapes Limited only collects data which is necessary, relevant and adequate for the purpose you are providing it for. Some of this information does not identify you personally, but provides us with useful information as to how you use our services and engage with us.

This may include, but is not limited to:

  • Name (including title)
  • Company name (where applicable)
  • Address (including billing and delivery addresses)
  • IP address
  • Telephone numbers
  • E-mail addresses
  • Your marketing and communication preferences
  • Source and industry data
  • Calls made to our offices
  • Any correspondence you send to us / we send to you
  • Your feedback and survey responses
  • Any publicly available personal data

How do we use this information?

Sage Gardens and Landscapes Limited will only process information that is necessary for the purpose for which it has been collected.

Legal basis for processing personal data

Contractual Performance – we may use and process your information where it is necessary to do so in order to provide goods and services to you.

Legitimate interest – We may use your personal information where it is in our legitimate interest as a business to do so. This may include; managing accounts that you hold with us; improving customer experiences; managing issues relating to after sales and customer service; responding to correspondence you have sent to us; undertaking market analysis and research to tailor and improve customer experiences.

Legal Obligation –Sage Gardens and Landscapes Limited may be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Consent – For marketing purposes where consent has been given (see e-mail marketing below).

Cookies

1.   This Website places and accesses certain Cookies on your computer. Sage Gardens and Landscapes Limited uses Cookies to improve your experience of using the Website.

2.   Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Sage Gardens and Landscapes Limited to provide a better experience and service to you. You may, if you wish, deactivate the placing of Cookies on the Website using your web browser’s settings; however certain features of the Website may not function fully or as intended.

3.   This Website may place the following Cookies:

  • Analytical/performance cookies
    They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies
    These are used to recognise you when you return to our website, and remember your preferences (for example, your choice of language or region).

4.   You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

 

5.   You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

6.   It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Third-Party Links

Our website includes hyperlinks to other websites, the content of which we are not responsible for. So please review the privacy and cookie policy of each website you click through to. It is your responsibility to check the privacy notices of these external websites.

Third-Party Service Providers

We appoint third party companies and individuals as data processors to perform functions on our behalf. We will provide your personal data to such data processors in order for them to assist us in providing you with services. In some circumstances we may need to share personal data with such data processors in advance of you requesting a specific service, for instance so that the data processor can contact you regarding our services.

The information shared with data processors may include your; name, email address, phone number and postal address. Our data processors will only have access to personal data needed to allow them to make our services available to you and will only use your personal data for this purpose. Examples of services provided on our behalf by our third-party service providers include operation and administration; Suppliers delivering landscaping and tools supplies, Administrators analysing data, providing marketing assistance, providing anti-fraud services, processing quotes, invoices and providing customer services. In sharing your information with these parties we are pursuing our legitimate business interests having assessed those interests against the benefits to you of the additional efficiencies gained by the use of third party suppliers, assured ourselves of the ability of those third party service providers to control and protect your information and taken account of the types of personal information we share.

Social media, blogs, reviews

Any comments or posts made on social media will be shared under the terms of the relevant social media platform and could be made public. These platforms are not controlled by Sage Gardens and Landscapes Limited and as such, we are not responsible for this kind of sharing. You should review the terms and conditions and privacy policies of the social media platforms you use.

If you comment on our blog, send a review or make any other online posts or comments about us, our products or services this will be shared with other members of that service and the public at large.

In any event, any comments you make on these platforms should not be offensive, insulting or defamatory.

Email marketing

You will not be added to our email marketing list unless you give explicit consent. This could be by signing up online or requesting to be added via phone call or email.

We will only collect your name and email address for email marketing purposes and administration purposes. This data will be used solely by Sage Gardens and Landscapes Limited to keep you up to date with new products, case studies and to obtain feedback to improve our services.  We will never send unsolicited ‘junk’ e-mails or share your personal information with anyone who might. Sage Gardens and Landscapes Limited will not sell your personal information to any 3rd party.

Mailchimp

The data you submit when you sign up to our email marketing list is stored with MailChimp, our email marketing provider. Mailchimp gather statistics around e-mail open rates and clicks to help us to monitor and improve our e-mail correspondence.

MailChimp never sell lists or email addresses and all personal data they receive from the EU is subjected to the EU-U.S. Privacy Shield Framework’s applicable principles. By subscribing to our marketing emails, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

For full information on MailChimp’s privacy policy, please visit https://mailchimp.com/legal/privacy/.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How long will we keep your data?

Sage Gardens and Landscapes Limited will only keep personal information in an identifiable format for as long as is necessary for the purposes set out in this policy. Retention periods will differ depending on business requirements.

Your Rights in regards your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by selecting the ‘update my preferences’ or ‘unsubscribe’ link at the bottom of any marketing emails you receive from Sage Gardens and Landscapes Limited. Alternatively you can put your request in writing to us or emailing us at info@sagegardensandlandscapes.co.uk.

You can request access to the personal data we hold about you by contacting us at info@sagegardensandlandscapes.co.uk. You have the right to tell us if you would like to withdraw your consent, correct, update or delete your personal data in our records.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we our business in a way that affects personal data protection.

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Contact Information

If you have further questions, please contact us by one of the following methods:

If you are unhappy with the response you receive from Sage Gardens and Landscapes, you have the right to lodge a complaint with the Information Commissioner’s Office. Further details can be found at https://ico.org.uk/.

24th May 2018